According to @GracyBitget, Bitget held its monthly user feedback review with support and most managers to align on user issues and solutions, reflecting an ongoing operational focus on customer experience on the exchange (source: @GracyBitget). Users highlighted five pain points: complicated account reset and security change processes; delays in freezing suspected stolen funds transferred to Bitget; tedious reporting flows for suspected P2P trade fraud; no reminders before fee coupons or trial bonuses expire; and long waiting times for fiat deposits (source: @GracyBitget). Bitget stated that every piece of feedback is being reviewed and followed up by the appropriate teams, signaling active remediation on these workflows (source: @GracyBitget). For traders, these areas directly affect funding speed, fraud-mitigation workflows, and account changes on Bitget, factors that can influence order timing and capital mobility on the platform (source: @GracyBitget). Bitget also invited further customer service issue reports to refine processes promptly (source: @GracyBitget).